Upgrading the Supply Chain

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Changing suppliers is never easy, being both costly and time-consuming. Nevertheless, when you’re a small manufacturer, without the influence and purchasing power of larger companies, supply chain management is “hugely important,” notes Jim Hilgendorf, buyer/planner of Cardiac Science, a manufacturer of advanced diagnostic and therapeutic cardiology devices and systems. Since the company found itself lacking in some of the key supply chain areas — cost, quality, delivery and service — the potential upside of improving its supply chain outweighed the challenges, he says.

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